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Turn off any firewall or antivirus software, as that can sometimes interfere with installation.

You should see a message confirming the deactivation.

Click Help - Manage License - Deactivate License

If that doesn't work, you can also try to deactivateВ NVivo thenВ re-activateВ andВ validate, using the following steps:.

Some users have reported that it took several attempts to copy and paste before it validated successfully.

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Next, try to validate NVivo 12 again, using the license key available here, making sure toВ copy and pasteВ to avoid confusion between O and 0 and I and 1.

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Here's a guide with installation/uninstallation instructions for Mac.here's a guide with installation/uninstallation instructionsВ for Windows.If the file is not opening correctly, it's worth completely uninstalling NVivo from your computer and then downloading and installing NVivo again to see if this resolves the issue.

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Software downloaded from QSR directly (the NVivo parent company) is not compatible with the SFU license key.

Our current license keyВ only works with NVivo 12 and does not work with New NVivo.

Please first confirm that you have downloadedВ NVivo 12 from the SFU Library NVivo self-serveВ download page.

QSR International, the maker of NVivo, provides many informative videosВ that demonstrate basic or more advanced features of the software. Technical support is also available directly from NVivo via their technical resource manual, FAQs and this form. Use the link above to the self-serve download page to find the SFU license.ДЇor resources to help you get up and running with NVivo 12 including online help, eWorkshops and training, visit QSR's website

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If you are using a trial license from QSR, you can switch to the SFU license when the trial expires. For example, if a user wants to open an NVivo 12 (Mac) project, they must have NVivo 12 (Mac) installed. The user cannot open a project in an earlier version of the software. NVivo does not provide forward compatibility. The original project is not modified instead a converted copy of the project is created.

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If a user with a later version of NVivo attempts to open a project produced by an earlier version-for example, a user opens anВ NVivo for Mac (Version 11)В project in NVivo 12 (Mac)-the user is prompted to upgrade the project. NVivo for Mac provides backward compatibility. If you no longer intend to use the earlier version, we recommend that you uninstall it before installing NVivo 12 (Mac). However, the two versions of software cannot be run at the same time. NVivo 12 (Mac) andВ NVivo for Mac (Version 11)В can be installed on the same computer. NVivo 12 (Mac) allows users to open and work with projects from earlier versions (10 and 11). For Mac:В Compatibility with previous versions of NVivo for Mac For example, if a user wants to open an NVivo 12 (Windows) project, they must have NVivo 12 (Windows), or later, installed.

NVivo does not provide forward compatibility-the user cannot open a project with a later format. NVivo provides backward compatibility-if a user with a later version of NVivo attempts to open a project in an earlier format (for example, a user opens an NVivo 11 project in NVivo 12 (Windows)), the user is prompted to convert the project to the later format. These previous versions can continue to operate on the same computer as NVivo 12 (Windows). NVivo 12 (Windows) allow users to open and work with projects from previous versions of QSR software:В NVivo 11, NVivo 10, NVivo 9, NVivo 8, NVivo 7, NVivo 2, NVivo 1, N6 (NUD*IST 6), N5 and N4. For Windows:В Compatibility with previous versions of NVivo All SFU NVivo users will need to input the new license key in order to continue using the software.

A new license key is available, via the self-serve download page. The current SFU site license for NVivo was renewed in May 2020. If you elect, on the download page, to receive messages from the Research Commons about NVivo, you will receive information about extending the license when the current license term expires. If you have difficulty, please email to inquire. Students, faculty, and staffВ can do so by using the self-serve download page.

The SFUВ site license for NVivo allows SFU students, faculty, staff and SFU-based members of research teams to download NVivo to their individual home computers and laptops.